Privacy Policy

Privacy Notice

At GLX Consultoria SL, we prioritize the security and confidentiality of your personal data. This Privacy Notice outlines the types of personal information we collect and process via our platform (the "Platform"), including our website, and describes how we use and share this data, along with your rights and choices concerning your information.

It is essential that you carefully read this Privacy Notice before using our services. By interacting with our Platform, you acknowledge and agree to the collection and usage of your personal data as outlined below.

1. About Us
2. Data We Collect
3. Protection of Minors
4. How We Use Your Data and Legal Grounds
5. How We Share Your Data
6. Your Rights and Choices
7. Data Security and Retention
8. International Data Transfers
9. Contacting Us and Data Protection Authorities
10. Updates to This Privacy Notice

GLX Consultoria SL is a global company that acts as the data controller for the personal information we collect. We are registered in Spain under the company number B-93312345, with our headquarters located at Calle Bolivia, 12, San Luis de Sabinillas, 29691 Manilva, Málaga, Spain.

When you access our Platform or use our services, we collect the following personal data:

• Account Setup & Service Usage
  To create an account, we ask for your:
   
  • Full Name
  • Email Address
  • Phone Number
  • Password (which we store in an encrypted form)
  • Profile Image (optional)
  • When registering your business, we also collect:
     
  • Company Address (Country, Postal Code, City)
  • Website URL
  • Company Registration Information (Registration Number, Date, Entity Type)
  • Tax Number (e.g., VAT)

• Legal Compliance
  To adhere to Anti-Money Laundering (AML) and Know-Your-Customer (KYC) regulations, you must provide:
   
  • Directors' List
  • Identification and Address Proof of Directors
  • Certificate of Incorporation
  • Proof of Business Address

• Bank Account Details
  If you link a bank account to our Platform, we collect:
   
  • Bank Account Number
  • Bank Account Holder
  • BIC or SWIFT Code

• Purchases on the Platform
  We store details related to your transactions, such as:
   
  • Date and Time of Order
  • Delivery Office
  • Delivery Deadline
  • Amount

• Customer Support
  We collect information during interactions with customer service, such as phone calls, which may be recorded for quality assurance purposes.
   
• Automatically Collected Information
  We gather technical data like:
   
  • Browser Type, Device Model, IP Address
  • Operating System, Screen Resolution
  • Usage Data (pages visited, time spent, actions taken)

Our Platform is not designed for individuals under the age of 13. We do not knowingly collect personal data from minors. If we discover that we have collected such data unintentionally, we will take steps to delete it.

We process your personal data for several reasons:

• Platform Functionality
  We use your data to manage accounts, process transactions, and provide you with services.
   
• Legal and Regulatory Obligations
  We process personal data to comply with regulations such as AML and KYC and to fulfill contractual obligations.
   
• Marketing & Communication
  If you consent, we may use your email to send updates, marketing materials, and information about new features or services related to our Platform.
   

We process your data based on several legal grounds, including the performance of contracts, compliance with legal obligations, and our legitimate business interests.

We do not sell your data to third parties. However, we may share your information under the following circumstances:

• Service Providers
  We may disclose your data to trusted third parties that help us with tasks such as identity verification, payment processing, fraud detection, or email delivery. These entities act on our behalf and are contractually obligated to protect your data.
   
• Business Partners
  We may share data with partners who help us provide essential functionalities for our Platform, such as payment providers and banks.
   
• Legal Compliance
  We may disclose personal data to comply with legal requirements or when necessary to protect the rights, safety, and property of GLX or others.
   

You have several rights concerning your personal data, including:

• Access: You can request information about the data we hold on you.
• Rectification: You can update or correct your personal information.
• Deletion: You can request that we delete your data, subject to legal requirements.
• Objection: You can object to certain data processing activities.
• Data Portability: You can request your data in a portable format to transfer it to another provider.

You may also opt-out of marketing communications by clicking the unsubscribe link in emails we send you.

We employ reasonable security measures to protect your personal data from unauthorized access or disclosure. However, no method of data transmission is entirely secure.

We retain personal data only for as long as necessary to fulfill our services and comply with legal or regulatory obligations.

Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA) and the United Kingdom. We take necessary steps to ensure compliance with applicable data protection laws, including using standard contractual clauses where appropriate.

For any questions about this Privacy Notice or if you wish to exercise your rights, you can contact us at:

GLX Consultoria SL
Calle Bolivia, 12, San Luis de Sabinillas, 29691 Manilva, Málaga, Spain
Email: info@glxconsultoria.com

If you feel that your rights have been violated, you have the right to lodge a complaint with the relevant data protection authority.

We may update this Privacy Notice from time to time. Any changes will take effect immediately upon posting the revised notice on our Platform. We encourage you to review this notice periodically.

Let me know if you need further changes!Here's the updated privacy policy with the live chat mention removed:

Privacy Notice

GLX Consultoria SL and its affiliates (collectively “GLX”, “we” and “us”) take your data and privacy very seriously.

This Privacy Notice, together with the materials referred to in it, describes the types of Personal Data we collect and process through our platform (“Platform”), including our website. This notice also describes, among others, how we use Personal Data, with whom we share it, and your rights and choices.

We need to use your personal data to operate our business, provide you with the services through our Platform, and fulfill other necessary purposes as outlined in detail below. Please read this Privacy Notice carefully before using our Platform.

TABLE OF CONTENTS

1. ABOUT US
2. PERSONAL DATA WE COLLECT ABOUT YOU
3. MINORS
4. HOW WE USE PERSONAL DATA AND THE LEGAL BASIS
5. HOW WE SHARE PERSONAL DATA
6. YOUR RIGHTS AND CHOICES
7. SECURITY AND DATA RETENTION
8. INTERNATIONAL DATA TRANSFER
9. HOW TO CONTACT US, DATA PROTECTION AUTHORITIES, AND COMPLAINTS
10. UPDATES ON THE PRIVACY NOTICE

GLX Consultoria SL, together with its affiliates (collectively referred to as “GLX,” “we,” or “us”), operates globally. GLX Consultoria SL is registered in Spain under company number B-93312345 and has its registered office at Calle Bolivia, 12, San Luis de Sabinillas, 29691 Manilva, Málaga, Spain. We are the data controller, responsible for your personal data.

To access the Platform, you need to have an Account. When you create an account with GLX, you provide us with the following information:

• Full Name
• Email Address
• Phone Number
• Chosen Password (note: we store an encrypted version of your password and are never able to see your plaintext password)
• (Optional) Profile Image

In order to register your Business on the Platform, you provide us with the following information:

• Registered Company Address, including Country, Postal Code, and City
• Website
• Company Registration Information, including Registration Number, Registration Date, and Entity Type
• Applicable Tax Number (e.g., VAT number)

To comply with our AML (Anti-Money Laundering) and KYC (Know-Your-Customer) policy, you provide us with the following information:

• List of Directors
• Identity Proof of Directors
• Address Proof of Directors
• Certificate of Incorporation
• Business Address Proof

When you add your Bank Account to the Platform, you provide us with the following information:

• Bank Account Number
• Bank Account Holder
• BIC or SWIFT number

When you make purchases on the Platform, we store information about each order, including:

• Date and Time
• Delivery Office
• Delivery Deadline
• Amount

We also collect information when you communicate with us through our customer service channels, such as by phone. In compliance with applicable law, we may record the call for training and service quality purposes.

• Browser and Device Data: We automatically collect technical and device information when you use the Platform service, such as: IP address, device type, operating system, internet browser type, screen resolution, operating system name and version, device manufacturer and model, and language.
• Usage Data: We use session replay technology to collect information such as the time spent on the platform, pages visited, links clicked, language, and account preferences.

Protecting the privacy of minors is of utmost importance to us. Access to the Platform is not directed to individuals under the age of thirteen (13), and we request that they not provide Personal Data through the Platform. We do not knowingly collect personal data from minors. If we become aware of any such data inadvertently collected, we will take immediate steps to delete it.

We use Personal Data to facilitate the use of the Platform, to comply with our financial regulatory and other legal obligations, and to pursue our legitimate business interests. We also use Personal Data to complete transactions and provide payment-related services.

Personal Data allows us to enable the following (among other functions):

• Register an Account
• Access the Platform
• Search for Goods
• Manage Account Settings
• Make and Manage Purchases
• Send and Manage Transactions
• Exchange Currencies
• Manage Bank Accounts

We use Personal Data to verify the identity of our users in order to comply with fraud monitoring, prevention, and detection obligations, laws associated with the identification and reporting of illegal activities, such as AML and KYC obligations.

We may send you communications through email about GLX's Platform, new features, products, events, or surveys, or for other marketing purposes in accordance with the consent requirements imposed by applicable law.

We do not sell or rent Personal Data to anyone. We only share Personal Data with trusted entities, as outlined below, when we have a lawful basis to do so or when you have expressly made such personal data public.

We share Personal Data with a limited number of service providers to perform services on our behalf. This includes identity verification services, couriers, fraud checks, billing, transaction services, data analysis, customer service, and email delivery.

We share Personal Data with third-party business partners when necessary to provide our Platform functionality.

We may share Personal Data to comply with applicable law, enforce our contractual rights, protect the rights, privacy, safety, and property of GLX, you, or others, and respond to requests from courts, law enforcement agencies, regulatory agencies, and other authorities.

You have the following rights regarding your Personal Data:

• Access: The right to request confirmation of whether GLX processes Personal Data relating to you.
• Rectification: The right to request correction of incorrect or outdated Personal Data.
• Erasure: The right to request deletion of your Personal Data (subject to legal exceptions).
• Objection: The right to object to the processing of your Personal Data.
• Data Portability: The right to request Personal Data in a structured, commonly used, and machine-readable format and transmit it to another controller.

You can manage your communication preferences by clicking on the unsubscribe link provided at the bottom of marketing emails.

We implement appropriate technical and organizational measures to protect your Personal Data from unauthorized access, alteration, or destruction. However, no data transmission or storage method is fully secure.

We retain your Personal Data as long as necessary to provide access to the Platform and to comply with legal and regulatory obligations.

We may transfer your Personal Data to third countries outside the EEA, the UK, and Switzerland as necessary to provide services. We ensure compliance with applicable data protection laws, using transfer mechanisms like Standard Contractual Clauses or Binding Corporate Rules.

For questions or concerns, please contact:

GLX Consultoria SL
Calle Bolivia, 12, San Luis de Sabinillas, 29691 Manilva, Málaga, Spain
Email: info@glxconsultoria.com

You may also contact local data protection authorities for complaints.